Shipping policy
Shipping destinations
MiracleMat ships to eligible addresses in the United States and Canada. Available shipping services depend on your delivery location and will be displayed at checkout.
Shipping methods and charges
Shipping charges vary depending on:
- Your delivery address and the distance to the destination.
- The shipping method you select.
- The shipping carrier and its applicable rates.
Available shipping options and the final shipping charge are displayed at checkout before you complete your purchase. Please review your selected service and charges before placing your order.
Order processing
Orders require processing before they are handed to the shipping carrier. Order processing and shipping transit are separate stages of delivery.
For information about current processing times, please contact sales@miraclemat.com.
Delivery times
Delivery times depend on your chosen shipping method, delivery location, distance and shipping carrier.
Where an estimated delivery timeframe is provided, please review the information associated with your selected shipping service. If you need clarification about whether an estimate includes processing time, contact us before ordering.
Weather conditions, carrier disruptions, public holidays, seasonal demand and customs processing may affect delivery.
Order tracking
If your selected shipping service includes tracking, use the tracking information provided for your shipment to follow its progress.
If you need assistance locating tracking information or checking a shipment’s status, email sales@miraclemat.com with your order number.
Delivery addresses and changes
Please ensure your delivery address is complete and accurate before submitting your order.
If you notice an address error or need to request a change, contact sales@miraclemat.com as soon as possible. Address changes may not be possible once an order has been dispatched.
Cross-border deliveries
Cross-border shipments may be subject to customs processing and applicable import charges.
If you need confirmation about whether duties, taxes or brokerage charges are included in your order, please contact sales@miraclemat.com before purchasing.
Delayed, missing or damaged shipments
If your shipment is delayed, appears missing or arrives damaged, contact sales@miraclemat.com with your order number and details of the issue.
For damaged shipments, please retain the item and packaging and include photographs where available to help us investigate.
Returns and refunds
Please refer to our Returns and Refunds Policy for return eligibility, instructions, refund conditions and return shipping costs.
Contact us
For shipping enquiries, email sales@miraclemat.com. Include your order number when contacting us about an existing order.